Mechanism for Submitting and Handling Complaints for Faculty Members and Teaching Assistants

Submitting the Complaint

• Complaints may be submitted through:

• The Office of the Dean or the Vice Dean for Faculty Affairs.

• The official institutional email of the Faculty.

• An internal electronic form designated for this purpose.

Registration and Documentation of the Complaint

• The complaint is recorded confidentially and assigned a reference number.

• The faculty member is officially notified of receipt of the complaint within one working day.

Review of the Complaint

• The complaint is referred to the Faculty Members’ Complaints Committee, chaired by the Vice Dean or a representative of the Faculty Council.

• Investigation and communication with the concerned parties are carried out within a maximum of five working days.

Decision

• The committee issues its decision within a maximum of one week from the date of receipt.

• The complainant is informed of the findings and the actions taken.

Appeal (if applicable)

• An appeal may be submitted to a higher complaints committee, such as the Faculty Council, if the complainant is not satisfied with the outcome.

Closure of the Complaint

• The complaint is closed after all necessary actions have been completed.